Salesforce
Architecting the modern customer engagement platform
Our Salesforce Center of Excellence is built around senior architects, certified developers, admins, and AI specialists with deep experience across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Revenue Cloud (CPQ + Billing), Data Cloud, and Einstein. We help product companies build native Salesforce ISV apps that scale on AppExchange, and we help enterprises modernize their CRM into a true customer engagement platform. Increasingly, our work centers on Einstein, Agentforce, and Data Cloud — embedding intelligence and unified customer data into every workflow.
Our 10-year commitment
Salesforce is becoming the AI-native operating system for customer-facing teams. We are deepening our investment in Salesforce architects, Einstein/Agentforce engineers, and ISV product specialists to be the partner of choice for the next decade of CRM transformation.
Services we provide
The full breadth of Salesforce capability we deliver — from strategy and architecture through engineering and operations.
Multi-Cloud Implementation
Greenfield and re-implementation programs across Sales, Service, Marketing, Experience, Revenue, Data, and Industry Clouds — with phased rollout, change management, and adoption tracking.
Lightning & Apex Engineering
Custom Lightning Web Components, Apex services, and Flow automation — engineered for performance, scalability, and clean upgrade paths.
AppExchange ISV Product Development
End-to-end build, security review, and lifecycle support for native managed packages — including multi-tenant architecture, namespacing, and listing optimization.
Einstein, Agentforce & Data Cloud
AI-augmented CRM: predictive scoring, generative replies, autonomous agents, and unified customer profiles powered by Data Cloud.
CPQ, Billing & Revenue Cloud
Quote-to-cash transformations including complex product catalogs, pricing rules, contracts, billing, and revenue recognition.
Integration & MuleSoft
Salesforce-to-ERP, data lake, and partner ecosystem integrations — built on MuleSoft, Composer, and event-driven patterns.
Managed Services & CoE Operations
Long-running production support, release management, and continuous enhancement pods that own a client's Salesforce org over multi-year horizons.
Embedded Salesforce Engineering Teams
Dedicated pods of architects, developers, and admins outsourced into client product and IT teams — co-owning roadmap, delivery, and operations.
Clients we have served
Our Salesforce practice serves both product-led companies building the next generation of software and service-led firms reselling our capability to their end clients.
Client names anonymized to protect engagement confidentiality.
Product Companies
A US Salesforce ISV (publicly listed)
AppExchange ISVCo-build their managed-package product line: namespace architecture, security review, and the engineering pod that ships every release.
A European RevOps SaaS scale-up
Revenue TechDesigned and built their native Salesforce-embedded analytics product, now adopted across hundreds of mid-market customers.
A North American customer-data product company
CDP / MartechBuilt the Salesforce-native integration layer plus the Data Cloud bidirectional sync that became a flagship product capability.
A US-based field-service product firm
Field Service TechExtended Field Service Lightning with custom Lightning components and offline-first mobile experiences for their end customers.
Service Companies & SIs
A top-3 global IT services firm
IT ServicesProvide a Salesforce delivery center that staffs into their Fortune 500 CRM transformation programs across North America and Europe.
A Big-4 consulting major
Management ConsultingJoint delivery on Salesforce-led customer-experience programs — GreenPot owns the engineering, the partner owns the advisory.
A Salesforce Crest / Summit consulting partner (US)
Salesforce ConsultingLong-running capacity partner providing certified developers and architects under their brand into shared client engagements.
A regional SI in the Middle East
Regional IT ServicesDelivery partner for Salesforce programs across banking and telco accounts, with engineers embedded onshore.
Salesforce engineers placed inside your delivery org
Many Salesforce ISVs and consulting partners don't want a vendor — they want engineers who feel like their own. Our Salesforce CoE outsources certified architects, developers, and admins directly into client teams. They participate in the client's standups, ship under the client's brand, and stay for years. This long-tenure embedded model is how we power some of our largest and longest-running engagements.
A publicly listed Salesforce ISV
Full product squad embedded in their R&D — owns 2 of their 5 managed-package products end to end.
A top-3 global IT services firm
Salesforce capacity center across multiple geographies, staffing their transformation programs on demand.
A US Salesforce Crest partner
Certified developers and architects shipping under the partner's brand into shared enterprise clients.
Selected Case Studies
Anonymized engagement stories. The full library lives in our case studies hub.
AppExchange ISV product modernization
Problem
A listed Salesforce ISV's flagship managed package had grown organically over a decade and was failing security review for new editions.
Approach
We embedded a dedicated pod that re-architected the package around modern LWC, refactored Apex to bulk-safe patterns, and re-ran security review end to end.
Outcome
Package passed security review on first re-submission; release cadence shifted from twice a year to every six weeks; customer NPS rose meaningfully.
Impact
Quote-to-cash transformation for a global manufacturer
Problem
A manufacturing major was quoting complex configured products in spreadsheets, taking weeks per quote and losing deals to faster competitors.
Approach
Implemented Revenue Cloud (CPQ + Billing), modelled their entire product catalog, automated approvals, and integrated to their ERP for order-to-cash.
Outcome
Quote time collapsed from weeks to hours; sales win rate improved; finance gained real-time revenue visibility.
Impact
Service Cloud + Einstein for a telecom
Problem
A national telecom's care org was drowning in cases, with long handle times and inconsistent answers across agents.
Approach
Re-platformed onto Service Cloud with Einstein case classification, generative reply drafting via Agentforce, and a knowledge-first agent UI.
Outcome
Average handle time fell dramatically, first-contact resolution rose, and CSAT moved into industry-leading territory.
Impact
Technologies & Tools
The stack our Salesforce engineers go deep on.
Partner with our Salesforce CoE
Whether you need a dedicated pod, embedded engineers, or a full program — let's map your goals to our practice.
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